Senior Service Desk Technician
The Sr. Desktop Support Tech is a member of the Internal Systems Team that provides program leadership of the PC environment for the organization. This includes providing in-person and remote IT support to ARx staff and team members as well as serving as an escalation path for IT Support Technicians. Support includes a range of disciplines but will focus primarily on Windows PC Support; additional support areas may include telephony, iOS support, and application support. Position will also have the opportunity to assist with new technology evaluations that support the User Experience.
Essential Functions and responsibilities:
Provide program leadership on desktop, workstation and laptop (Windows and Mac) engineering, and troubleshooting.
Responsible for PC Imaging, inventory, and lifecycle support; including updates and patches for a separated organization
Serves as an escalation path for IT Support Technicians for PC related issues and challenges
Installation and troubleshooting of printers and other peripherals as required.
Provide instruction to our user community on computer use and productivity applications.
Consulting with end users for instructing and gathering information on user requirements for software and hardware
Proposes and implements system enhancements that will improve reliability and PC performance
Other electronic devices as required.
Outstanding customer service skills and commitment to end user experience.
Desktop support experience with the Windows Operating Systems (Windows 10) and Macintosh.
Experience in investigating and troubleshooting hardware and software problems.
Demonstrated knowledge with Microsoft Office 365 including admin portal.
Demonstrated experience with workstation configuration.
Demonstrated ability to document configurations, processes, and policies
Ability to participate on on-call rotation
Mindfulness of security disciplines and best practice.
Exposure to IT Asset Management controls.
Ability to work with difference personality types. A positive and can do attitude will be critical.
Experience with JIRA, SharePoint, and Salesforce is a large plus
Demonstrated written and verbal communication skills.
Demonstrated effective teaming skills; aptitude for learning new technologies
Experience with moderately sophisticated automated Desktop Imaging tools required. We currently use MDT, but the candidate does not need to have experience with this tool.
Experience in a fast paced 24x7x365 SAAS environment is desirable.
Education and/or Experience:
Bachelor’s degree (B. S.) from four-year College or university with 2 years of related experience, or, High School Diploma with 5 years of related experience. Some certifications or vocational/technical training may substitute if current and relevant to the position.
COMPTIA - A+, Network +, Security +
Microsoft - MSP, MCSA (Windows 10)
- Supportive, progressive, fast-paced environment
- Competitive pay structure
- Matching 401(k) with immediate vesting
- Medical, dental, vision, life, & short-term disability insurance
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire